Sunday, April 10, 2016

EZ Up Bait & Switch: A Mini Rant



Do you see a "free shipping" option there? No, neither do I. I wasn't a math major but pretty sure all those numbers are higher than zero. Those are the only shipping options on the page.

I'm kind of irritated right this second, because I'm trying to purchase an EZ-Up canopy, and the website offers free shipping on all orders over $99. My order is well over $99! But when you get to the checkout page, it's like they forgot they ever mentioned free shipping. What the hell?

If they really had never mentioned free shipping, I probably would just wince and pay it. But as it is, I feel tricked, and I balked. I called, but no one's home on the weekends.

Come on, EZ Up, this is bullshit. If you advertise free shipping, you have to actually make free shipping available. Get your act together.

ETA: Screw it, I just went & bought one on Amazon. It's not my favorite place to shop, but when Amazon says the shipping is free, the shipping is by-God free. The tent - same model, new- was also, cheaper by $18.


smartcat said...

I've had a couple of experiences like that and each time have had better service from Amazon, which I am not really fond of.
The one thing I did do was send a note to the company explaining why I would not be using their service.
I think you will like the EZ Up. Mine is still going strong after ten years or more.

Lori Watts said...

Yes, I am excited to be getting it! Now starting to think about art fairs again. It's too late for this year, but there's always next...