Sunday, November 8, 2015

This Train's Running Right on Time

Been mostly hunkered down in the studio with my trailing bottles and buckets of glaze, dipping, drawing, waxing, dipping some more. I expect to come in juuuust under the wire, and deliver my order on its actual due date, November 15th.

When he placed the order, the shopkeeper asked me, "Are you a typical potter?" By itself it's an unanswerable question, so I hesitated. "Potters are always late," he clarified.

Did not know that! If that's the case, I used to be a typical potter. I wanted the orders so badly that I would underestimate my turnaround times: Want a full-kiln order four weeks from today? Sure!! I wasn't lying, not on purpose; I was telling myself I would pull all-nighters and neglect all my other responsibilities to keep my promise. I meant well, but as a practical matter, that just ain't happening. Sleep is only briefly optional, and the rest of la-la-la-la life goes on as well.

During my brief stint as a store owner, I discovered how damaging a missed deadline can be. You have an extremely limited retail season, in the winter, and every day you don't have work is a day you can't sell it. You also have a limited buying budget, and you've committed a chunk of it to buying this person's work, and you'll be expected to pay for it whether it arrives on time or not. By the time you know it will be late - often you find out when it just doesn't arrive on the due date - it's too late to purchase someone else's work to fill your store. If you are on a tight margin, late orders can be the difference between breaking even and not. (Never mind making money. That part never happened to me, not as a store owner.)

I can sometimes do four weeks, for a smallish order, if the order comes in at just the right time in the firing cycle. Six weeks is more likely, and eight weeks is optimal. Better to give a realistic timeline, and meet it, than to promise the moon and lose the account. I'll deliver partial orders if necessary, but I'll never deliver late. Not anymore.

Glazing is the step that bumps right up against the deadline. By the time I am glazing I know when I have to fire in order to unload, sort, and price the work and get it to where it is going on time. My glazing days are often long ones, but once I get in the glazing zone, I lose track of time. I put on Pandora - yesterday I was listening to what I think of as sad-sack radio, a station built around Dwight Yoakam and similar musicians - and crooning, " your broken dreams dance in and out of the beeeeeeeeeams...of a neon moon...." For hours. Poor Doug, having to listen to that.

Loading today, firing Wednesday, and unloading Saturday for Sunday delivery.


Linda Starr said...

I'm having this same dilemma with a commission because now I realize to be efficient not only do I need to make the pieces but I need to fill up the kiln with other work and get all dried ahead of time. It's no small feat doing and planning all that I'm finding out.

Lori Watts said...

If I were REALLY efficient, I would have ware on hand so I could fill orders more quickly. Maybe that's for the new year.

Linda Starr said...

amen to that Lori, I had that idea in September, but best laid plans and the weather and life, etc. get in the way.

Lori Watts said...

Don't I know it!