Sunday, November 8, 2015
This Train's Running Right on Time
When he placed the order, the shopkeeper asked me, "Are you a typical potter?" By itself it's an unanswerable question, so I hesitated. "Potters are always late," he clarified.
Did not know that! If that's the case, I used to be a typical potter. I wanted the orders so badly that I would underestimate my turnaround times: Want a full-kiln order four weeks from today? Sure!! I wasn't lying, not on purpose; I was telling myself I would pull all-nighters and neglect all my other responsibilities to keep my promise. I meant well, but as a practical matter, that just ain't happening. Sleep is only briefly optional, and the rest of la-la-la-la life goes on as well.
During my brief stint as a store owner, I discovered how damaging a missed deadline can be. You have an extremely limited retail season, in the winter, and every day you don't have work is a day you can't sell it. You also have a limited buying budget, and you've committed a chunk of it to buying this person's work, and you'll be expected to pay for it whether it arrives on time or not. By the time you know it will be late - often you find out when it just doesn't arrive on the due date - it's too late to purchase someone else's work to fill your store. If you are on a tight margin, late orders can be the difference between breaking even and not. (Never mind making money. That part never happened to me, not as a store owner.)
I can sometimes do four weeks, for a smallish order, if the order comes in at just the right time in the firing cycle. Six weeks is more likely, and eight weeks is optimal. Better to give a realistic timeline, and meet it, than to promise the moon and lose the account. I'll deliver partial orders if necessary, but I'll never deliver late. Not anymore.
Glazing is the step that bumps right up against the deadline. By the time I am glazing I know when I have to fire in order to unload, sort, and price the work and get it to where it is going on time. My glazing days are often long ones, but once I get in the glazing zone, I lose track of time. I put on Pandora - yesterday I was listening to what I think of as sad-sack radio, a station built around Dwight Yoakam and similar musicians - and crooning, " ♫...watch your broken dreams dance in and out of the beeeeeeeeeams...of a neon moon....♪" For hours. Poor Doug, having to listen to that.
Loading today, firing Wednesday, and unloading Saturday for Sunday delivery.