Thursday, December 29, 2011

Visual Appeal: Lessons from the Donut Shop

For Christmas I received, among other things, a Dunkin' Donuts gift card. (Thanks Mom!) It reminded me of something that's been tickling my brain ever since I wrote the post about the chocolate covered pretzel sticks. I mentioned in that post that my first job was at Dunkin' Donuts, and I used to amuse myself by trying to make the donuts look as appealing as possible.

What started tickling my brain then, and finally entered my conscious thought this morning as I chose a boston creme and a chocolate coconut, is this: what I was doing was visual merchandising.

Much of what worked to sell donuts could be explained as an indictor of quality. A even coat of sugar was appealing to people perhaps because it appears to have more sugar than a patchy-looking donut. Or maybe it made the donuts look fresher and less man-handled. The same could be said for smooth, shiny frosting. But other qualities were less evidently related to donut-enhancing qualities: Why are jelly donuts more appealing if all the little dots of jelly peering out of the fill-holes are pointed in the same direction? And why, if you only want two, are you more likely to buy from the tray that has 20 identical donuts on it, than the one that has five?

I don't have an answer to that but nevertheless I know that it's true. There is something about abundance that makes people want to take home part of it. Which makes me think: might we sell more mugs just by displaying more similar mugs together? When I make mugs I might make twenty or thirty more or less the same, but when I glaze and fire I try to get variety in the kiln. Maybe I would be better served to fire similar things together, so that on the retail shelves, mugs stay with their cohort.

I have seen first hand how effective visual marketing is: I could predict - nay, manipulate - what people would buy before they walked in the door. And my experience is one tiny shred of what visual marketing entails. Might be worth learning more about, if a person wanted to work smarter instead of harder.

Just a thought.
Post a Comment
Related Posts with Thumbnails